General Terms and Conditions (GTC)

1. Scope of Application

These General Terms and Conditions apply to all contracts between Nexora Technologies Ltd („Нексора Текнолоджиз“ ЕООД) ("Nexora") and its customers concerning IT, software, SaaS, platform, development, hosting, support and other digital services.

They apply both to one-time services and to ongoing services, subscriptions and the use of platforms or digital products of Nexora.

Deviating or supplementary agreements shall apply only if they have been expressly agreed with Nexora. Special terms and conditions for individual products or services shall take precedence over these General Terms and Conditions.

Mandatory statutory rights of consumers shall remain unaffected.

2. Services of Nexora Technologies

Nexora Technologies develops, operates and supports software, digital platforms, SaaS solutions, websites as well as other digital products and services.

The range of services may include, among other things, the development, provision, maintenance, operation, further development and technical support of digital solutions.

The exact scope of the respective service is determined by the individual offer, the service description or the respective product page.

Nexora is entitled to further develop, adapt or expand services, provided that this does not impair the essential purpose of the contract.

3. Conclusion of Contract

The presentation of services on Nexora's websites or platforms does not constitute a binding contractual offer.

By placing an order, making a booking or accepting an individual offer, the customer submits a binding offer to enter into a contract.

The contract is concluded as soon as Nexora confirms the order, provides the agreed service or begins performing it.

In the case of individually agreed projects, the scope of services, remuneration and further terms are determined by the respective offer or contract.

4. Prices and Payment Terms

The prices agreed or stated at the time the contract is concluded shall apply.

Payments shall be made using the digital payment methods offered by Nexora or other agreed payment methods.

Unless otherwise agreed, invoices are due immediately upon receipt without deduction.

Recurring services or subscriptions shall be charged according to the respective agreed billing period.

Refunds shall be made exclusively in accordance with statutory provisions or insofar as they have been expressly offered or agreed by Nexora.

5. Use of the Services

The customer may use Nexora's services only within the agreed scope and for lawful purposes.

Access credentials must be treated confidentially and may not be disclosed to third parties without authorization.

The customer is responsible for all actions carried out through their account or access credentials to the extent that the customer is responsible for such actions.

Any abusive use, manipulation or impairment of Nexora's software, platforms or technical systems is prohibited.

Nexora may temporarily suspend access if there are specific indications of impermissible use, a security risk or a breach of contract.

The customer's statutory rights shall remain unaffected.

6. Permitted Use and Compliance

Nexora's services may be used exclusively for lawful purposes and in accordance with applicable laws.

In particular, fraudulent, misleading or unlawful business models, as well as content or activities that infringe the rights of third parties or violate statutory provisions, are prohibited.

Nexora reserves the right to reject, suspend or terminate inquiries, business relationships or services if they violate applicable law, these General Terms and Conditions or the requirements of the payment service providers, infrastructure providers or other business partners used, or if they are not supported by such providers or partners.

The customer is required, upon request, to provide Nexora with all information necessary to verify compliance with statutory or contractual requirements.

7. Intellectual Property

All rights in software, platforms, content, trademarks, logos, designs and other services of Nexora shall remain with Nexora or the respective rights holders, unless expressly agreed otherwise.

The customer shall receive exclusively the rights of use required for the agreed use.

Without Nexora's prior consent, services or content may not be reproduced, published, distributed or otherwise used, unless this is expressly permitted by law.

8. Liability

Nexora shall be liable in accordance with statutory provisions for damage caused intentionally or through gross negligence.

In the event of slightly negligent breaches of duty, Nexora shall be liable only in the event of a breach of material contractual obligations and only for foreseeable damage typical of the contract.

Liability under mandatory statutory provisions, in particular in the event of injury to life, limb or health and under mandatory product liability provisions, shall remain unaffected.

9. Data Protection and Third-Party Providers

Personal data shall be processed in accordance with Nexora's privacy policy as amended from time to time.

For the provision of its services, Nexora may use carefully selected technical service providers and processors.

Where necessary for the performance of the contract, data may be transmitted to such service providers, provided that this is done in accordance with the applicable data protection provisions.

10. Term, Termination and Suspension

The term of a contract shall be determined by the respective agreement or the booked scope of services.

Contracts with an indefinite term may be terminated by either contracting party in accordance with the agreed or statutory notice periods.

The right to extraordinary termination for good cause shall remain unaffected.

Nexora may temporarily suspend access to services or terminate contracts extraordinarily if there is good cause, in particular in the event of serious violations of these General Terms and Conditions or applicable law.

11. Changes to the Services and These General Terms and Conditions

Nexora is entitled to further develop, adapt or expand services from a technical perspective, provided that this does not materially impair the agreed purpose of the contract.

Changes to these General Terms and Conditions shall be communicated to the customer in an appropriate manner and shall apply only insofar as they are validly agreed in accordance with the applicable statutory provisions.

The customer's statutory rights shall remain unaffected.

12. Final Provisions

The law of the Republic of Bulgaria shall apply, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

Mandatory statutory consumer protection provisions shall remain unaffected.

If the customer is a merchant (Kaufmann), a legal entity under public law or a special fund under public law, Nexora's registered office shall be the exclusive place of jurisdiction to the extent permitted by law.

Should individual provisions of these General Terms and Conditions be or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected.